Custom CRM systems tailored precisely to your business processes
5,0
We develop custom CRM systems (systems for managing customer relationships and processes) that reflect the way your business actually works, instead of forcing your company into the limits of off-the-shelf software.
We automate day-to-day operations so you can focus on growing the business rather than monitoring processes manually.
40+ systems delivered
Experience in building reliable custom business solutions.
11 jurisdictions in our portfolio
Knowledge of tax requirements in the EU and the United States.
$0 per-user licence fees
Growing your team does not increase the cost of the system.
Full ownership of the source code
We hand over the source code and protect your independence.
Our pre-project audit
During our first meeting, we analyse your business processes instead of giving you a standard sales presentation. By the end, you’ll know exactly whether you need a custom CRM or whether tweaking your current setup will do the job. A business analyst familiar with your market joins the conversation, so you won’t have to explain your industry from scratch.
Ways we communicate:
Short introductory call – on the day you contact us
In-person workshop in your city – arranged within 2-3 days
In-depth online meeting – at a convenient time for you (1-2 hours)
Tell us about your company in advance so we can get straight to the point at the first meeting:
We review your current systems - SaaS (cloud-based subscription services), Excel (spreadsheet software), and 1C (business software for accounting and management) - and design a safe migration plan
We map your sales logic, commission calculations, and financial accounting
We define employee role requirements: who’s in charge of contacts and documents, and who is allowed to view financial data
When a business requires a custom CRM system
Custom development is not always the right investment. A proprietary business system makes financial sense in the following situations:
CRM development timeline and cost
We build custom CRM systems of any complexity - from entry-level solutions to enterprise-wide, multi-region platforms. The budget is calculated individually based on your business logic, role model, and required integrations. That is why we do not publish fixed prices.
| Scope | Weeks | Price | |
|---|---|---|---|
| MVP (Minimum Viable Product) - entry-level CRM | basic sales pipeline, access-rights setup, single-currency accounting, email and messenger integration | 8+ | on request |
| B2B services CRM | time tracking, contract templates, approval workflow, client portal | 12+ | on request |
| CRM for retail and e-commerce | product catalogue management, inventory accounting integration, payment gateway connections, multi-currency support | 14+ | on request |
| FinTech CRM | complex commission-calculation logic, KYC/AML checks, GDPR- and CCPA-compliant architecture | 16+ | on request |
| Enterprise systems for multiple jurisdictions | cross-jurisdiction accounting, tax automation - including US sales tax and VAT - and consolidated reporting for multiple branches | 20+ | on request |
Before acceptance, we run mandatory load tests using realistic volumes of your data. You receive a report confirming that all business logic works correctly. After launch, we provide technical support under a contractually defined SLA (Service Level Agreement) and monitor the stability of API integrations (interfaces for exchanging data).
What you gain by moving beyond off-the-shelf SaaS platforms
Standardised SaaS products often force companies to reshape their processes around fixed platform limitations. We build the system around your actual sales and financial logic. Your business gains:
An exact fit for your processes
The interface follows your real sales workflow - from first contact to closing. Irrelevant information does not get in the way.
Protection for your contact database
We strictly separate access rights: sales representatives cannot see other employees' customers. The activity log records every change, allowing data to be restored after an error.
Clear financial processes
The exchange rate is fixed at the time of payment. Commissions are calculated automatically according to your company's rules, including multi-tier structures and margin-based calculations.
Unrestricted data export
On standard platforms, exporting your own data is often a paid add-on. With your own CRM, you can export any data set you need without restrictions or approval.
Mass-market platforms are designed for average business models. Once your sales logic becomes more complex than the template, problems appear: integrations multiply, records are duplicated, and accounting spends hours reconciling reports. We adapt the architecture to your actual workflows instead of retraining your team. The result is a system that stores data securely on isolated servers and operates according to your company's standards.
Industries we’ve worked with
We do more than write code; we prepare your company to operate more efficiently. Every CRM we implement is a step towards more manageable business processes.
Real Estate
Dentistry
Equipment repair
Beauty
Interfaces and features designed around your business model
We account for the specifics of your industry so employees can process inquiries faster without constantly switching between different systems.
CRM for B2B services and consulting
CRM for retail and e-commerce
CRM for FinTech and financial services
CRM for logistics and international trade
A custom system is a long-term investment. Before the project starts, we build out the full business case with you, so the operating costs you’ll face years from now are numbers you already know, not numbers you’ll find out later.
- Reduce staffing costs. The team works faster and handles more enquiries. As sales grow, you do not need to hire additional sales staff immediately.
- Create an intangible asset. You own the rights to the CRM, increasing your company's market value during a valuation or sale.
- Typical payback period: 18-30 months. After that, you pay only for server operation and support - not for SaaS subscriptions that keep increasing as your team grows.
At the first meeting, we conduct an audit and prepare a preliminary TCO (Total Cost of Ownership) estimate. This allows you to assess the economics before signing a contract.
The eight layers behind a WEBDELO CRM
A system's reliability depends on its architecture, not its interface. We structure the CRM in eight layers. Each one has a distinct role without disrupting adjacent areas during updates or scaling.
Data layer
A central customer directory with a complete interaction history. Records are neither duplicated nor lost when cases are transferred between employees.
Access control
Permissions are strictly separated. Employees access only their own cases; data exports and financial reports are reserved for management.
Business logic
Sales pipelines and task automation. The system guides employees through the entire workflow and automatically reminds them about calls and document submissions.
Financial layer
Multi-currency support and tax accounting based on the customer's jurisdiction. Payments are automatically matched to contracts, giving accounting ready-to-use figures without manual reconciliation.
Document management
Automatic generation of contracts, delivery notes, and acceptance certificates. This reduces human error and prevents typos in master data for complex contracts.
Integration layer
Connections between the CRM and external systems. We integrate IP telephony, ERP, and payment gateways through direct APIs, without unstable middleware.
Audit and compliance
The activity log records every database change and links it to a user. The architecture accounts for GDPR and CCPA requirements.
Infrastructure
The system is deployed on servers in the jurisdiction you choose. You receive the complete source code and can continue developing the product with any development team.
Why WEBDELO is the right partner for your CRM development
We make the collaboration transparent: you control the budget, see interim results, and know the date of the final release.
Analysis and architecture
We study your business logic. Before development begins, we document every feature, role, and integration, along with clear acceptance criteria.
Sprint-based development
We work in short iterations. Every two weeks, we demonstrate working results. You can request adjustments before development of the next stage begins.
Data migration
We transfer your customer data gradually from spreadsheets or legacy systems, remove duplicates, and preserve historical links between contacts and cases.
Release and training
We launch the system and train your team. The legally binding transfer of all rights to the source code is documented in the contract.
What happens after launch
CRM development is only the beginning. After launch, you can use our support service or hand the product over to your own team. You receive complete technical documentation and the source code.
Technology stack and quality standards
Our development projects in numbers
Implementing custom WEBDELO CRM systems, automating workflows, and accelerating processes have directly increased our clients' margins and delivered a strong ROI (Return on Investment).
Vput – holiday rental aggregator
An international booking portal for private accommodation with a fully automated process, from publishing a property to receiving payment.
in a central database
implemented in the system
Stripe integration: multi-currency payments
Booking calendar with synchronised availability
Notification system: event-triggered emails and SMS
Property moderation module before publication
Bonadomus – ERP for a real estate agency
A platform for the US and UAE markets with AI-assisted content processing and automatic property imports from external sources.
lower database load
to process a new property
AI-generated descriptions and metadata in multiple languages
Automatic API import with no manual entry
Architecture optimised for high loads
Multilingual structure supporting two markets simultaneously
BolgarskiyDom – property sales portal
Automation of the entire sales process: from collecting enquiries from external sources to managing the property catalogue in the CRM.
consolidated into one platform
processed without manual entry
Automatic capture of enquiries from external sources in the CRM
Property catalogue management with filters
Sales workspace with communication history
Notification system for new leads
What they say about us
We value the trust of our clients. Below you can see real video testimonials from those who have already worked with us and are ready to share their experience.
Web Development Brief
